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Understanding Your Purchase from Green Bike Sale
Effective Date
Last Updated: 06/08/2013
1. Important Notice Regarding Vehicle Sales
Please Read This Section Carefully Before Making Your Purchase.
Motorcycles sold by Green Bike Sale are brand new, zero-mile vehicles accompanied by a Manufacturer’s Statement of Origin (MSO) . Unlike general consumer goods purchased online, new motor vehicles are subject to specific federal and state regulations regarding titling, registration, and warranty activation.
Key Policy Statement:
Once a Manufacturer’s Statement of Origin (MSO) is issued in your name, the motorcycle is legally considered a “used” or “pre-owned” vehicle, regardless of whether it has accumulated any mileage. As a result, all sales are final, and we cannot accept returns or offer refunds for change of mind, buyer’s remorse, or incorrect model selection.
We strongly encourage all buyers to:
Research the motorcycle model thoroughly before purchasing
Visit a local dealership to sit on and inspect the same Kawasaki, Honda, Yamaha, BMW, KTM, Ducati, Triumph, Royal Enfield, or Harley-Davidson model in person
Contact our sales team with any questions about seat height, performance, or fitment
Verify local registration and insurance requirements before completing your order
By placing an order with Green Bike Sale, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.
2. Order Cancellation Policy
Cancellation eligibility depends on the stage of your order. The following table outlines our cancellation terms:
| Order Stage | Cancellation Policy | Refund Amount |
|---|---|---|
| Deposit Only (Before Full Payment) | Fully refundable. No questions asked. | 100% of deposit returned |
| Full Payment Received / Before Shipment | May be cancelled, subject to restocking fee | Full payment minus 15% restocking fee |
| After Shipment Dispatched | Cannot be cancelled. Sale is final. | No refund available |
| After Delivery Acceptance | Cannot be cancelled. Sale is final. | No refund available |
Explanation of Restocking Fee
The 15% restocking fee covers:
MSO Re-Issuance: Once an MSO is generated in your name, it must be voided and a new MSO requested from the manufacturer
Administrative Labor: Processing cancellation paperwork, voiding warranty registrations, and updating inventory systems
Payment Processing Fees: Non-recoverable merchant fees incurred during the original transaction
Opportunity Cost: The motorcycle was removed from available inventory and unavailable for other buyers during the transaction period
How to Request a Cancellation
To request an order cancellation, please email [email protected] with:
Your Order ID Number
Your Full Name
The VIN of the motorcycle (if assigned)
Reason for cancellation (optional, but helpful for our process improvement)
Cancellation requests must be submitted in writing. Verbal cancellation requests made over the phone will not be processed until confirmed via email.
3. Return Policy
General Rule: All Sales Are Final
Green Bike Sale does not accept returns of any motorcycle under any circumstances once the MSO has been issued. This policy is consistent with the vast majority of powersports dealers and is dictated by the legal reality that a titled vehicle cannot be resold as “new” once ownership has transferred.
Exceptions to the Final Sale Rule
The only circumstance under which a return or refund may be considered is:
| Scenario | Resolution Process |
|---|---|
| Manufacturing Defect Discovered Prior to Delivery | If our pre-shipment inspection reveals a material manufacturing defect that cannot be remedied, we will cancel the order and issue a full refund |
| Vehicle Significantly Not as Described | If the delivered motorcycle differs materially from the listing (e.g., wrong VIN, wrong color, wrong model year), we will work with you to resolve the issue, which may include a refund or replacement |
| Freight Damage That Cannot Be Remediated | If the motorcycle sustains irreparable damage during transit and the freight carrier accepts full liability, we will assist with the claim and offer a replacement or refund once the claim is settled |
What Is NOT Considered a Valid Return Reason
The following circumstances do not qualify for a return or refund:
Change of Mind / Buyer’s Remorse: You decided you wanted a different model or color
Financial Circumstances: You can no longer afford the motorcycle or financing fell through
Spousal Disapproval: Your partner or family member objects to the purchase
Fitment Issues: The motorcycle is too tall, too heavy, or uncomfortable for your physical stature
Registration Difficulty: You are unable to register the motorcycle due to your state’s specific requirements (unless we explicitly guaranteed registration eligibility in writing)
Shipping Delays: Freight transit time exceeded estimates (carrier delays are outside our control)
4. Refund Processing
When a refund is approved in accordance with this policy, the following procedures apply:
| Refund Type | Processing Time | Method |
|---|---|---|
| Deposit Refund | 3 — 5 Business Days | Original payment method |
| Full Payment Refund (Approved Cancellation) | 7 — 10 Business Days | Wire transfer or original payment method |
| Shipping Fee Refund | Varies | Only refunded if the error was on our part |
Important Notes on Refunds
Refunds will be issued only to the original purchaser named on the order
Refunds will be sent only to the original payment account or verified bank account
Wire transfer refunds require completion of a Refund Authorization Form with verified banking details
We reserve the right to withhold refunds pending investigation of any suspected fraud or policy violation
5. Damaged or Defective Motorcycles
Freight Damage During Transit
If your motorcycle arrives with shipping damage, please refer to our Shipping Terms page for the complete freight claim procedure. Key points include:
| Scenario | Your Responsibility |
|---|---|
| Visible Crate Damage at Delivery | DO NOT SIGN THE BILL OF LADING CLEAN. Note all damage in writing on the BOL before signing |
| Concealed Damage Discovered After Unpacking | Email [email protected] with photos within 24 hours of delivery |
| International Shipments | Request a Port Survey Report before taking delivery from the port |
Important: If you sign the delivery receipt “Clear” or “Free of Damage,” you waive your right to file a freight damage claim. Green Bike Sale will advocate on your behalf with the carrier, but the claim is between you and the freight company.
Mechanical Defects After Delivery
New motorcycles are covered by the manufacturer’s factory warranty. If you discover a mechanical issue:
Contact your local authorized dealer for the brand (Honda, Yamaha, Kawasaki, BMW, KTM, Ducati, Triumph, Royal Enfield, or Harley-Davidson)
The dealer will diagnose the issue and perform warranty-covered repairs at no cost to you
If the dealer determines the issue is not covered under warranty, you are responsible for repair costs
Green Bike Sale does not perform warranty repairs and does not reimburse for repairs performed by third parties.
6. Chargeback Policy
We take payment disputes seriously. By placing an order with Green Bike Sale, you agree to the following chargeback policy:
| Situation | Our Response |
|---|---|
| Unauthorized Transaction | We will cooperate fully with your bank’s fraud investigation and provide all transaction records |
| “Item Not Received” Claim | We will provide tracking numbers, delivery confirmation, and signed Bill of Lading to dispute the claim |
| “Item Not as Described” Claim | We will provide the original listing, VIN documentation, and all correspondence to demonstrate accuracy |
| Frivolous or Abusive Chargeback | We reserve the right to pursue legal remedies, including collection actions and reporting to credit bureaus |
Before Filing a Chargeback
We encourage you to contact us directly at [email protected] before initiating a chargeback. In most cases, we can resolve your concern faster than the bank dispute process, which can take 60-90 days.
7. International Buyer Considerations
International buyers should be aware of additional factors that may affect cancellation and return eligibility:
| Consideration | Impact on Policy |
|---|---|
| Customs Clearance | Once a motorcycle has cleared U.S. export customs, it cannot be cancelled or returned |
| Export Documentation | Once export paperwork (AES filing, Commercial Invoice) is submitted to U.S. Customs, the transaction is irrevocable |
| Ocean Freight Loading | Once the crate is loaded onto the vessel, title and risk have transferred under FOB terms |
| Foreign Registration Issues | We do not guarantee registration eligibility in any foreign country. It is your responsibility to verify import admissibility before purchase |
8. Special Orders & Pre-Orders
For motorcycles that are special ordered or pre-ordered (not part of our standard inventory):
| Order Type | Cancellation Policy |
|---|---|
| Standard Inventory Purchase | Subject to standard cancellation terms above |
| Special Order (Specific VIN Request) | Non-refundable deposit. No cancellations accepted once manufacturer allocation is confirmed |
| Pre-Order (Future Model Year) | Deposit refundable until manufacturer allocation is confirmed; non-refundable thereafter |
Special order and pre-order terms will be explicitly stated on your Purchase Order and require separate acknowledgment.
9. Policy Updates
We reserve the right to modify this Refund & Returns Policy at any time. Changes will be effective immediately upon posting to this page. The “Last Updated” date at the top of this page will reflect the most recent revision.
The policy in effect at the time of your purchase will govern that specific transaction.
10. Summary Table (Quick Reference)
| Scenario | Outcome |
|---|---|
| Cancel before full payment | 100% refund of deposit |
| Cancel after full payment, before shipment | 85% refund (15% restocking fee) |
| Cancel after shipment | No refund |
| Return after delivery | Not accepted |
| Motorcycle damaged in transit | Freight claim process; we assist |
| Mechanical defect after delivery | Factory warranty covers repair |
| International order cancellation | Same as domestic; stricter after export filing |
11. Acknowledgment
By completing a purchase with Green Bike Sale, you acknowledge and agree to the following:
I have read and understand the Refund & Returns Policy
I understand that all sales are final once the MSO is issued
I understand that I cannot return the motorcycle for change of mind or buyer’s remorse
I understand that the 15% restocking fee applies to eligible cancellations
I understand that I am responsible for inspecting the crate upon delivery and noting any damage on the Bill of Lading
